Shipping policy

Shipping Policy — Atents

Last Updated: September 2026

Thank you for shopping with Atents. We are committed to providing our customers with a smooth and reliable shopping experience. Please review our Shipping Policy below for information regarding order processing, shipping, tracking, and delivery.

1. Order Processing

Once an order is placed, we begin processing it as quickly as possible.

Processing Time: Typically 1–3 business days

Orders are generally processed Monday through Friday, excluding major holidays. Processing times may be longer during busy periods, holidays, promotional events, or due to unexpected circumstances.

Please note that processing time is separate from shipping and delivery time.

2. Shipping Locations

Atents proudly serves customers across the United States.

Currently, shipping availability and options will be displayed during checkout based on the customer's delivery address.

3. Estimated Delivery Time

After your order has been processed and shipped, delivery times may vary depending on:

  • Shipping destination

  • Carrier availability

  • Selected shipping method

  • Weather conditions

  • Holidays

  • High-volume shipping periods

Estimated delivery information, when available, will be provided during checkout or through shipping confirmation.

Please note that delivery estimates are not guaranteed unless explicitly stated otherwise by the shipping carrier.

4. Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Atents may offer special shipping promotions or free shipping offers. Any applicable promotion terms will be clearly communicated on our website.

5. Order Tracking

Once your order has been shipped, tracking information will be provided to the email address used when placing your order, when tracking is available.

Please allow 24–48 hours for tracking information to become active or update after receiving your shipping confirmation.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review the following information before submitting your order:

  • Recipient's full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before the order has been processed or shipped.

Once an order has been shipped, we may not be able to modify the delivery address.

7. Delayed Shipments

While we work hard to ensure orders are delivered efficiently, delays can occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Carrier delays

  • Holiday shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete addresses

If your package is significantly delayed, please contact our support team, and we will do our best to assist you.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Asking household members or neighbors.

  3. Contacting the shipping carrier directly.

  4. Contacting Atents customer support for additional assistance.

We will review the situation and provide reasonable assistance where possible.

9. Incorrect or Undeliverable Addresses

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to resend the order.

Please ensure your shipping information is accurate before completing your purchase.

10. Multiple Items in One Order

Depending on product availability, warehouse locations, or fulfillment arrangements, items from the same order may occasionally be shipped separately.

If this occurs, you may receive separate packages and tracking information for each shipment.

11. Shipping During Holidays

During holidays and major promotional periods, order processing and delivery times may be longer than usual.

We recommend placing time-sensitive orders well in advance to allow sufficient time for processing and delivery.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us immediately after placing it.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellations will be possible.

Contact Us

If you have any questions regarding shipping or an existing order, please contact us:

Atents Customer Support

📧 Email: gardnergallinat64449@outlook.com
📞 Phone: +1 718-943-7364

We appreciate you choosing Atents and thank you for shopping with us.